Frequently Asked Questions

What criteria must I comply with to rent a trailer from Olifants?

You need to be 21 years or older as you will have to sign a legal document. Present a valid un-endorsed driver’s license, ID and proof of residence (current municipal account, Telkom, etc.).

Have made payment in full and provide prove thereof, or have the means to pay for the full rental charge plus refundable deposit. We accept most cards, cash and EFT payments.

Arrive with a roadworthy towing vehicle.

Do I get discount if I return the trailer sooner?

We do not offer discounts for early returns. However, you are encouraged to return your trailer when you’re done. Doing so will eliminate any risks and liabilities you might have regarding the trailer.

Can I extend my return date?

Yes. On Local as well as One-Way rentals, you can extend your return date subject to the following conditions: You must advise the receiving branch, well before the return date stipulated, of your intention to extend. Failure to do this will result in penalties being charged and a criminal case may be opened for theft.

Can I rent on behalf of some-one else?

No. The person signing the rental agreement will be responsible, liable and accountable for the duration that the trailer is under your control. If you are renting on behalf of a company, the company must provide you with a letter (Proxy – duly signed on a company letterhead) giving you the authority to rent on their behalf.

What do I do if I have a break-down or accident?

In case of an accident, attend to life threatening situations first. Then report the accident to the Police, then to the branch where you rented the trailer from. If the trailer is damaged or has a break-down, you should contact your insurance first. Olifants Trailer Rentals maintain and service our trailers regularly and does thorough checks when receiving and dispatching trailers.

If a trailer is not overloaded or damaged, it should not break down during your trip.

Are Your Trailers Insured?

No. Unfortunately no Insurance Company is keen to insure trailers that are rented out to third-parties. Therefore, you are 100% responsible, liable and accountable for any damage to or loss of a trailer. You can however, arrange for insurance of the trailer from your private insurance company – but this has to be done beforehand.

We also do offer an optional third-party insurance, which covers any damage to third party property.

Why are trailers being checked in and out – it wastes time?

It is a company policy to check trailers in and out. This gives you, the customer peace of mind that your trailer is in good, roadworthy condition. This also indicates in what condition the trailer is when collecting, to eliminate any arguments about the condition once you return the trailer. Should you find anything wrong with the trailer (as soon as you have left the branch), return it immediately for further investigation.

How do you operate your One-Way Routes?

We have (due to crime) restructured our One-Way offering. Contact our Centurion Branch (012) 660-3530 for your One-Way destination. We will then liaise with our partners in your destination city to determine whether there is a trailer available for your planned route, and advise you accordingly.

The availability of One-Way Trailers changes frequently, hence you need to contact us regularly to determine the availability thereof.

Why are you so friendly?

Because we like customers that still appreciate old principles, norms and values. There is nothing more satisfying than to see happy and satisfied customers.